FAQ

Frequently asked questions

How do I place an order?


1. Click the thumbnail of the shirt/item you would like to purchase. 2. Customize your shirt by choosing a style, color and size. Once complete, 'ADD TO CART' button will appear. Click it to go to the cart. 3. Continue through the cart by entering your shipping details, choosing payment method, verifiying your details and so forth. Prices are in Canadaian dollars. 4. Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS which matches the same address on your credit card.




Payment and Shipping


Shipping is included in price We ship to anywhere in Canada, the US and also many countries internationally. Packages in Canada are shipped by Canada Post. Once your order ships, we automaticlly send you a tracking number for your order. You can order with all major credit cards (Visa,Mastercard,American Express) You can also order with Paypal Only Canadaian Customers can pay with E-transfer payment by emailing us at info@jimmytz.com. Please make sure to add the answer to your secret question.




Returns & Refunds


We do not stock printed T shirts. We print as customers purchase online. Each T shirt is printed for each indvidual customer. We only replace items if they are defective, damaged or if you have received a size or item different from what you have ordered.




How do I get a quote for a wholsesale order?


You can get a quote by sending us the quantity ,color and logo or design you would like printed to info@jimmytz.com. Once we have all that info we will gladly give you a quote. Please send us a 300 dpi or vector eps file. This will give an optimal resolution for printing. WE DO NOT GIVE QUOTES OVER THE PHONE Our minimum order is 25 pieces




What is the fastest way to get in touch with customer service?


Email and the contact form on the website are great ways




Where are you located?


We are located in Woodbridge, Ontario Canada. Our full address is listed on the contact page. BY APPOINTMENT ONLY




Does Jimmy T'z have a retail location?


We did for five years. Now due to the overwhelmining response to wholsale, we strictly deal with wholesale. You can order one-off prints by sending us your high resolution (300 dpi) or vector design to info@jimmytz.com. Once we have full payment, we will print and ship your t shirt. All custom printed T shirts are $35 and include shipping and HST. For payment info go to "Payment and Shipping"





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PRINTED IN CANADA BY CANADIANS 

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